An empty slot is not always a retention problem
Generic booking software sees an unfilled hour and sends a reminder. But a salon wins the next visit by understanding a client's service cycle. A clinic must follow a clinician's care plan, not chase attendance. Same diary. Different business logic.
Participating businesses could include
Typical issues
What builders might test
Software that treats salon rebooking, last-minute cancellations, and clinician-approved reviews as separate jobs, not one reminder queue.